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What devices / operating systems are supported?
It’s possible that an older device might run the app initially, but it is highly likely that an app version update will cause issues in the future.
Should our app have problems running on your device, please contact our support team.
We will attempt to resolve compatibility issues with your device where possible.
We aim to support Android operating system versions at least 4 years backwards from Google’s initial release date.
See this list of Android versions and release dates to compare against your target device’s Android version.
Android versions are unevenly adopted by manufacturers, so we also provide the following guideline for planned minimum version support:
- As of March 2021
Minimum version: Android 6.0.1
- March 2022
To be determined, but likely Android 7.1
Depending on your device and feature requirement, our apps might run on Android versions older than this official support window. In early 2021 we saw a few customers still running on Android 5.1 (which was released in April 2015), however, this may not still be the case.
We attempt to provide maximum backward compatibility as far as possible when we develop Android app changes.
However, this consideration is a best-effort approach, NOT a guarantee.
Our Android development decisions are ultimately driven by the official support window above.
As such, when considering a device purchase, you should always aim for devices running the highest Android version possible.
While you can choose to “side-load” the Android app on most Android devices, we require Google Play Services to be present on the device.
Our apps have been confirmed as working on many different device models and manufacturers.
Officially though, our internal tests are focused on compatibility with key manufacturers such as Samsung, HTC, LG, Asus, Sony and Motorola.
We require a minimum of 3Gb device RAM with more RAM being better.
Before any large/bulk device purchase, we strongly recommend that you fully test the app on the target device first to ensure compatibility.
Note that Apple releases new major versions of iOS every year around September; hence our backwards compatibility support follows the same annual cadence.
We officially support Windows 7 SP1, 8 and 10 on PCs and tablets that run Intel or AMD x86 processors.
This covers Microsoft’s Surface Pro and equivalent mobile devices, as well as regular desktop computers.
We also require .NET Framework 4.7.2 or higher to be installed on your device in order to run the app. If you have been installed Microsoft’s recommended Windows Updates, then you probably already have this installed.
Not sure if you have this? Follow this guide on how to check and install the latest .NET Framework version.
GPS/location functionality is provided using Windows Location services, which is must be enabled in order for the app to access these services.
See our FAQ article titled “Enabling Location/GPS on Windows devices” for full details.
If GPS accuracy is important to your needs, then we strongly recommend using Windows devices with onboard GPS chips to receive accurate location regardless of network connectivity. Windows 10 devices are also best in terms of ensuring compatibility.
For devices without an onboard GPS chip, Windows will use network information such as IP addresses to determine an approximate user location (usually only accurate to around 25 kilometres).
Note that the GPS chip on a tethered/hot-spot phone is NOT used since the chip is in a completely separate device. Similarly, an externally attached GPS receiver is not guaranteed to work, since there could be any number of Windows compatibility or driver issues involved beyond our control.
Hence our advice on using devices with integrated/onboard GPS if location accuracy is required.
Enterprise Windows Deployment (SOE) and Terminal Servers (e.g. Citrix)
The default download for our Windows app is provided as an EXE type file and is designed to be installed on individual Windows PCs.
This is a simple, safe way for users to self-install the Windows app and get running quickly.
Should your organisation have a centralized Standard Operating Environment (SOE) deployment approach to Windows applications, then we recommend you utilise our MSI distribution of the Windows app instead.
The MSI file can be downloaded by simply adding a “?msi=true” to the end of your default Windows app download link.
Provide this MSI to your IT team for them to incorporate into their enterprise deployment packages.
Similarly, if you wish to run the Windows app on a Windows Terminal Server – e.g. through a Citrix deployment – then you will need the MSI distribution.
Your IT team should be able to include the MSI as part of their WTS/Citrix installation configurations.